Grievance Redressal Mechanism

Level 1
Lodge Complaint

Contact the Head Office or Branch Managers.

Customer Care No.: 0466 2222541

Online Complaint: Via Website Form

↓ If not resolved / unsatisfied
Level 2
Principal Nodal Officer (PNO)

Email: scub1639@yahoo.com, generalmanager@shoranururbanbank.com

Highest Internal Escalation Level.

Note: The PNO reviews the grievance before final rejection.

↓ If not resolved within 30 days total
Level 3
External Recourse: RBI Integrated Ombudsman

Lodge a complaint online at cms.rbi.org.in or via email to crpc@rbi.org.in

Get in Touch

The Shoranur Co-Operative Urban Bank
Shoranur, Palakkad

0466- 2222541 (HO)

Mon-Fri, 10.am - 17.pm

scub1639@yahoo.com

We reply in 24 hrs
Details of RBI Ombudsman Grievance Redressal Officer
The Ombudsman Smt Bindu V R
C/o Reserve Bank of India General Manager in Charge
Bakery Junction Main Road Shoranur
Thiruvananthapuram-695 033 Palakkad - 679 121
STD Code: 0471 STD Code: 0466
Tel. No. 2326769 Tel. No. 2222541